Process Improvement · Strategic Sourcing · Operational Risk
Improvement
that holds.
We help business owners and operations leaders turn operational complexity into sustainable performance — through hands-on improvement, disciplined sourcing, and the team habits that make gains last.
30+
Years leading
operations
operations
$800M+
Annual spend
managed
managed
20+
Kaizen & cross-functional
improvement weeks
improvement weeks
Tomas B. Reyes
Founder & Principal · tbr ChangeWorks
Problems keep coming back
A fix is implemented. The problem returns in weeks. The root cause was never fully understood — or the solution was never fully owned by the team doing the work.
Sound familiar
Gains fade after the push
Results appear while attention is on them. When the team moves to the next priority, performance drifts back. The gain wasn't built to hold — it was built to show up for the review.
Sound familiar
Firefighting is the standard
Heroic effort fills the gap where process should be. People are working hard — but the system isn't working with them. Variation is treated as normal. It doesn't have to be.
Sound familiar
The tbr ChangeWorks Approach
Built with your team.
Not handed down to them.
Solutions people help design require less persuasion to adopt — and hold longer once attention moves on.
01
Make the work visible
Map how work actually flows — not how it's supposed to. Waste, delays, and gaps are easier to address once visible to everyone in the room.
02
Observe at the source
Go where the work happens. Engage the people doing it. The most accurate picture of a process and its problems lives at the floor level — not in reports.
03
Build simple standards
Break the right method into clear, teachable steps. Standards built simply get used, get taught, and get improved by the people closest to the work.
04
Sustain the gain
Co-developed solutions hold. We build the routines, visual signals, and team capability that protect results — so improvements compound instead of fading.
Track Record
Results verified.
Not estimated.
$8M
Work-in-process reduced
Across intensive cross-functional improvement weeks — alongside a 25% reduction in cycle time and 60% cut in cycle-time variation.
Industrial manufacturing · Power generation
$14M+
Audited sourcing savings
Across SaaS, IT services, and eLearning contracts — Finance-validated — while governing 1,000+ contracts per year.
Enterprise learning & talent · Corporate services
60%
Contract cycle time cut
Through short-form templates designed with Legal, IT, and HR — reducing friction without reducing rigor across $800M+ in annual indirect spend.
Financial services · Global HQ operations
What We Do
Where we work
alongside you.
Process Improvement
Identify where work breaks down, stalls, or drifts. Solve safety, quality, delivery, and cost challenges at the source — then build the discipline to hold the gain.
Learn more
Strategic Sourcing
From category strategy to contract governance to vendor risk — structured sourcing that improves cost, builds supplier discipline, and shows up in the ledger.
Learn more
Operational Risk & Governance
Design the controls, escalation paths, and monitoring routines that give leadership a clear, current picture of what the operation is doing — and where it is drifting.
Learn more
Meet the Founder
Tomas Reyes
Industrial Engineer. MBA. Lean Six Sigma Black Belt. 30 years building and improving operations across manufacturing, financial services, and global supply chain.
Every engagement is grounded in observation, built with the team, and designed to hold after we leave. U.S. and global engagements welcome.
LSSBB
Kaizen Facilitator
MBA · UNC Kenan-Flagler
4 U.S. Patents
Bilingual EN/ES
Full story
Insights
Ideas worth your time.
Continuous Improvement
Beyond the Five Whys — Toward Understanding
Why the most important question in problem-solving isn't "Why did this happen?" — and the 7-step approach that builds systemic understanding before action.
Read
Procurement Strategy
Procurement as a CEO Lever: Two Value Stories
How a 1-point improvement in operating efficiency can translate to 8–24× in enterprise value — and why strategic sourcing moves both the income story and quality of earnings.
Read
Career & Leadership
Experience, Age & the Work of Staying in Motion
What the research says about senior professionals and the job market — and the practical strategy for making current usefulness unmistakable.
Read
Flow at the Source · Podcast
Conversations with frontline leaders and lean practitioners on what it takes to sustain improvement — through leadership, culture-building, and compounding gains over time.